Travelling on public transport: FAQs
How do I plan my journey?
- Use the Traveline website to check the best options for your travel.
- Buy tickets in advance so you’re not rushing on the day, and make sure you can access them on your phone.
- If you’re catching the bus, check whether you can pay by card on the bus or whether you will need cash.
- Double check the time of your train/bus before you leave and check live departure information.
- Leave enough time to get to your place of departure and to travel between rail and bus stops if you need to.
What should I do before I set off?
- Make sure your phone’s fully charged.
- Tell someone where you’re going and what time you’re expecting to arrive.
- Check you’ve got your tickets and some cash or a bank card.
- Check the name and number of someone you can contact in an emergency is stored on your phone.
- Download apps like Trainline and UK Bus Checker.
“Use apps like Trainline, Google maps and UK bus checker to help you navigate your journey.”
– Millie, 19
Who can I ask if I have questions while travelling on public transport?
- Large bus stations normally have a help desk. There are also information boards to tell you about bus destinations, stops, timetables and location of bus stops.
- On train platforms, you can ask a guard if you get stuck, or a passenger assistant. You’ll know who they are from their uniform.
- There may also be a help button you can press for advice.
- Don’t forget to check the Trainline or UK Bus Checker app, where you can search for the location of bus stops, destinations and live travel information.
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What should I do before I set off?
- Make sure your phone’s fully charged.
- Tell someone where you’re going and what time you’re expecting to arrive.
- Check you’ve got your tickets and some cash or a bank card.
- Check the name and number of someone you can contact in an emergency is stored on your phone.
- Download apps like Trainline and UK Bus Checker.
What if I’m scared or worried about something while I’m travelling?
- Speak to a member of staff
- Call or text 61016 to report anything you’re worried about to British Transport Police.
What do I need to know about keeping safe around the railways?
- Never run across a level crossing when the barriers are coming down.
- Never trespass on the line where you’re at risk of electrocution.
- Stand behind the yellow line to avoid being pulled onto the track by fast-moving trains.
- Pay attention to the gap between the train and the platform when getting on and off a train. Don’t be distracted by looking down at anything like your phone or a book.
“Always remain aware of your surroundings – don’t be distracted by putting all your attention into your phone.”